Shipping policy
Just Suits ships boys’ formalwear across Australia and internationally from Melbourne, Australia. This policy explains our dispatch times, delivery options, shipping charges, tracking and what to do if there is a problem with your delivery.
Order Processing and Dispatch
Eligible in-stock orders placed before 1 pm Melbourne time on a business day are generally dispatched the same day.
Orders placed after 1 pm, on weekends or on Victorian public holidays will generally be dispatched on the next business day.
Same-day dispatch does not apply to:
- Pre-order products
- Products with a later dispatch date shown on the product page
- Orders requiring additional information or payment verification
- Orders containing both in-stock and pre-order products
During major sales, holiday periods or unusually busy periods, processing may take longer. If a substantial delay affects your order, we will contact you using the details provided at checkout.
Dispatch times refer to when an order leaves Just Suits. Delivery time begins after dispatch.
Australian Shipping
All Australian postal orders are sent through Australia Post with tracking.
Standard Shipping
Standard shipping generally takes approximately 2–7 business days after dispatch.
Express Shipping
Express shipping generally takes approximately 1–4 business days after dispatch.
These timeframes are estimates only. Actual delivery times depend on the destination, Australia Post’s delivery network and circumstances outside our reasonable control. Regional and remote locations may take longer.
Selecting express shipping gives your parcel Australia Post’s express delivery service. It does not guarantee delivery on a specific date.
Australian Shipping Costs
We offer free standard shipping on Australian orders over $100 after discounts have been applied.
For orders under $100, shipping is calculated at checkout based on the parcel’s weight and the selected delivery method.
Any available express shipping option and its cost will be displayed at checkout.
Free-shipping thresholds apply to the value of eligible products after discounts and before shipping charges.
Melbourne Local Delivery
Eligible Melbourne customers may be offered local delivery at checkout based on their delivery address.
Local delivery generally takes approximately 1–2 days after the order is prepared. Availability, pricing and the estimated delivery timeframe are displayed at checkout and depend on the customer’s location.
Someone should be available to receive the order where required. Please ensure that any access instructions, apartment numbers, gate codes or other important delivery details are entered correctly at checkout.
Local delivery timeframes are estimates and may be affected by traffic, order volume, weather and the customer’s location.
If local delivery is not shown at checkout, the address is not currently within our eligible delivery area.
Local Pickup
Local pickup may be selected at checkout where available.
Pickup location:
Denim Republic, DFO South Wharf
Shop B/074
20 Convention Centre Place
South Wharf VIC 3006
Please wait until you receive confirmation that your order is ready before travelling to the pickup location. An order confirmation does not mean the order is ready for collection.
Bring your order confirmation and suitable identification when collecting your order. Pickup availability and instructions may vary during public holidays or changes to store trading hours.
PO Boxes, Parcel Lockers and Remote Locations
We deliver to valid Australian PO boxes, Australia Post Parcel Lockers and remote Australian addresses serviced by Australia Post.
Customers using a Parcel Locker must provide the complete Parcel Locker address and any required customer number.
Delivery to regional or remote locations may take longer than the estimated metropolitan delivery timeframe.
Pre-Orders and Mixed Orders
The estimated dispatch date for a pre-order product will be displayed on the relevant product page where available.
Orders containing both in-stock and pre-order items will generally be held and dispatched together once every item is available.
If you need an in-stock item sooner, email contact@justsuits.com.au as early as possible to request a split shipment. Additional shipping charges may apply. Split shipments are subject to approval and cannot always be arranged after an order has been packed.
Pre-order dispatch dates are estimates and may change due to production, freight, customs or other circumstances outside our reasonable control. If a significant delay occurs, we will contact affected customers with an update.
International Shipping
Just Suits ships to selected international destinations using Australia Post.
We offer free standard international shipping on eligible orders over $250 AUD after discounts have been applied.
For orders under $250 AUD, international shipping is calculated at checkout based on the parcel’s weight, destination and available shipping service.
International delivery may take approximately 4 to 28 or more business days after dispatch. Delivery timeframes vary considerably by country and may be affected by customs processing, local postal services and other circumstances outside our reasonable control.
The delivery estimate available for the destination at checkout or on the relevant product page should be treated as an estimate, not a guaranteed arrival date.
International Duties, Taxes and Customs
International customers are responsible for any customs duties, import taxes, handling charges or other fees imposed by the destination country.
These charges are not included in the product price or shipping cost paid to Just Suits unless expressly stated at checkout.
Customs processing may delay delivery. Just Suits does not control customs assessments or processing times.
If an international parcel is refused or left uncollected because duties or taxes were not paid, any costs charged to return the parcel may be deducted from the refundable amount where permitted by law.
Tracking Your Order
When your postal order is dispatched, you will receive tracking information using the email address or phone number provided at checkout.
Tracking may take some time to update after the parcel has been lodged with Australia Post.
Customers are responsible for monitoring their tracking and collecting parcels from Australia Post when a delivery cannot be completed.
No signature is generally required. Depending on the location and Australia Post’s delivery procedures, a parcel may be left in a safe place or taken to a nearby Australia Post collection point. Australia Post will provide instructions where collection is required.
Delivery Before an Event
Delivery estimates are not guaranteed arrival dates. If you are ordering for a wedding, christening, graduation, birthday or another event, we recommend ordering as early as possible.
Ordering early allows additional time for delivery, trying on the outfit and arranging a size change if required. Additional time should be allowed during major sales, public holidays and peak delivery periods.
Just Suits cannot guarantee that an order will arrive before an event unless we have expressly confirmed this in writing.
Changing or Cancelling an Order
Contact contact@justsuits.com.au as soon as possible if you need to change or cancel an order.
For orders placed before the 1 pm dispatch cut-off, contact us before 1 pm wherever possible. We will try to assist, but changes and cancellations cannot be guaranteed once an order has been packed, processed or dispatched.
Once an order has been dispatched, it cannot be cancelled. Eligible items may instead be returned in accordance with our Returns and Exchanges Policy.
Incorrect or Incomplete Addresses
Customers are responsible for checking that their name, delivery address, postcode, apartment number and contact details are complete and correct before placing an order.
If you notice an error, contact us immediately. We will try to update the address, but this may not be possible after the order has been packed or dispatched.
If a parcel is returned to Just Suits because the customer supplied an incorrect or incomplete address, failed to collect it or could not receive delivery, the customer may be required to pay a new shipping charge before the order is sent again.
Original shipping charges are not refundable in these circumstances unless required by law.
Delivery Delays
Australia Post delivery estimates are not guarantees. Delays may occur because of weather, public holidays, peak periods, network disruptions, customs processing or other circumstances outside our reasonable control.
If tracking has not updated for an unusual period or the parcel is later than the estimated timeframe, email contact@justsuits.com.au with your order number. We will review the tracking history and, where appropriate, contact Australia Post to investigate.
A delivery delay does not automatically mean that a parcel is lost.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it:
1. Check around the delivery address and any safe-drop locations.
2. Ask other household members, neighbours, building reception or property management whether they accepted it.
3. Check for an Australia Post collection notice.
4. Contact us at contact@justsuits.com.au with your order number.
We will review the tracking journey and contact Australia Post where an investigation is required.
Lost or Damaged Parcels
If your parcel appears lost or arrives damaged, contact contact@justsuits.com.au with your order number and relevant photographs where applicable.
Please keep the parcel, packaging and shipping label while the matter is being reviewed. We may require photographs or other information to assist with an Australia Post investigation.
We will assess the circumstances and provide an appropriate solution in accordance with Australian Consumer Law.
Returns and Exchanges
Shipping an order to you is separate from returning or exchanging an item.
For return eligibility, return-label costs, exchanges and faulty products, please refer to our Returns and Exchanges Policy.
Contact Us
For questions about dispatch, tracking, local delivery or an existing shipment, email:
Please include your full name and order number so we can assist you efficiently.
