Refund policy

Just Suits Returns & Exchange Policy

We hope that you love your new Just Suits clothing.

However if you don't, no stress!

We want you to feel confident ordering from Just Suits. If the size or style is not right, eligible Australian orders can be returned within 30 days of delivery.

Change-of-Mind Returns

You may return an eligible item for a refund if the return is requested and lodged within 30 days of delivery.

Return shipping is the customer’s responsibility for change-of-mind returns, including returns due to incorrect size selection.

To begin a return:

1. Email contact@justsuits.com.au with your name, order number and reason for the return.

2. We will provide a prepaid Australia Post return label.

3. Securely package the item using the original satchel (if in good condition) or similar protective packaging and attach the supplied label.

4. Lodge the parcel at any Australia Post location.

The cost of the return label will be deducted from your refundable amount. We will confirm the return postage cost before issuing the label.

Returns sent using another postage service without prior written approval may not be accepted.

Original delivery charges are not refundable unless required under Australian Consumer Law.

Return Conditions

Returned items must be:

- Unworn and unwashed

- Unmarked and undamaged

- Free from perfume, smoke and other odours

- Returned with all original tags attached

- Returned with their original accessories and components

- Packaged securely to prevent damage during transit

Please take care when trying on garments. Avoid contact with makeup, fake tan, food, pets or anything that may mark or affect the item.

All returned items are inspected before a refund is approved. If an item is not returned in resalable condition, we may decline the change-of-mind return and arrange for it to be sent back to you at your expense.

Accessories, Complimentary Items and Packaging

For change-of-mind returns and size exchanges, return all accessories included with the product or set, including bow ties, pocket squares, hangers and reusable garment bags or covers.

Complimentary items conditional on purchasing or keeping a product must also be returned if the return means the offer conditions are no longer met. We will disclose these conditions and the item’s value when making the offer. Goodwill gifts for an inconvenience are excluded unless expressly agreed otherwise when supplied.

If an item is missing, we will contact you before processing your refund and give you the opportunity to return it. If you choose to keep it, we may agree in writing to deduct its allocated purchase price or the value disclosed with the offer.

Return reusable garment bags and covers in usable condition. If missing or damaged beyond normal handling, we may agree in writing to deduct their reasonable actual replacement cost, explained and supported before deduction. No charge applies for ordinary creasing, normal opening of disposable plastic wrapping or replacement of outer shipping packaging.

These conditions apply to purchases made after publication and do not limit Australian Consumer Law rights. Original packaging is not required for consumer guarantee claims, and these deductions do not apply to remedies required by that law.

Exchanges and Size Changes

The fastest way to secure another size is to place a new order through our website. This prevents your preferred size from selling out while the original item is being returned.

After placing your new order:

1. Email contact@justsuits.com.au with both your original and new order numbers.

2. We will include a spare return satchel and prepaid Australia Post label inside your new order.

3. Place the original item inside the satchel, attach the label and lodge it at any Australia Post location.

4. Once the original item is received and passes inspection, we will refund its eligible purchase price, less the cost of the prepaid return label.

The new order is charged separately at the price shown when it is placed. Discounts from the original order do not automatically transfer to the new order.

Placing a second order does not extend the original item’s return period. The return must still be requested within 30 days of the original order being delivered.

If you do not want to place a second order, contact us before returning your item and we will explain the available options. Exchange stock cannot be reserved and is subject to availability.

In-Person Exchanges

Eligible items may also be exchanged in person through our approved retail location within 30 days of delivery.

Please email contact@justsuits.com.au before visiting so we can confirm the location and stock availability.

To qualify, the item must meet all return conditions and proof of purchase must be provided.

Location: Denim Republic - DFO South Wharf

Shop B/074, 20 Convention Centre Pl, South Wharf VIC 3006

Refund Processing

Once your return arrives, we will inspect it and notify you of the outcome.

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to display the refund.

The refundable amount is based on the amount paid for the returned item after discounts, less the prepaid return-label cost where applicable. Original shipping charges are not refunded for change-of-mind returns.

Faulty, Damaged or Incorrect Items

If you receive an item that is damaged, faulty, incorrect or significantly different from its online description, please contact contact@justsuits.com.au as soon as possible.

Include:

- Your order number

- A short description of the issue

- Clear photographs showing the problem

We will review the issue and provide the appropriate next steps. Where a return is required for an item that does not meet a consumer guarantee, Just Suits will cover the reasonable return cost.

Do not purchase return postage for a faulty or incorrect item unless we have asked you to do so.

This policy does not limit any rights or remedies available under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Sale Items

Sale or discounted items may only be returned for change of mind where the product page or promotion does not state that the item is final sale.

Items marked “Final Sale” cannot be returned or exchanged for change of mind. This does not exclude any rights relating to faulty, damaged, incorrectly supplied or misrepresented goods under Australian Consumer Law.

Non-Returnable Items

Unless required under Australian Consumer Law, we do not accept change-of-mind returns for:

- Custom or personalised products

- Gift cards

- Items marked Final Sale

- Items that have been worn, washed, altered or damaged after delivery

International Orders

Change-of-mind returns and exchanges are not available for international orders.

If an international order arrives damaged, faulty, incorrect or significantly different from its description, contact contact@justsuits.com.au with your order details and clear photographs. We will review the issue and provide the appropriate remedy based on the circumstances and any applicable consumer protection laws.

Customs duties, taxes and import fees are the customer’s responsibility and are not refundable by Just Suits.

Questions

For help with a return or exchange, email contact@justsuits.com.au before sending anything back.