Cancellation policy
Some Just Suits products may be available for pre-order or through our At-Home Fit Service. This policy explains how these purchase options work and when they can be changed or cancelled.
Pre-Orders
A pre-order allows you to purchase an item before it is available for immediate dispatch. Full payment is collected when the order is placed unless a different payment arrangement is clearly stated at checkout.
Any expected dispatch date shown on our website is an estimate. While we do our best to meet the stated timeframe, delays may occur due to production, freight, customs or other circumstances outside our reasonable control.
If there is a significant delay, we will contact you using the details provided with your order and provide an updated estimated dispatch date.
Cancelling a Pre-Order
You may request to cancel a pre-order before it has been packed or dispatched by emailing contact@justsuits.com.au with your name and order number.
A cancellation is not confirmed until you receive written confirmation from us. If the order has already been packed, fulfilled or dispatched, it cannot be cancelled and will instead be handled under our Returns and Exchanges Policy.
Approved pre-order cancellations will be refunded to the original payment method. Your bank or payment provider may take additional time to display the refund.
If your order contains both in-stock and pre-order items, the items may be shipped together once the pre-order item becomes available unless otherwise stated or arranged with us.
At-Home Fit Service
The At-Home Fit Service is available on selected Australian orders and allows you to compare two neighbouring sizes of the same eligible product at home.
A non-refundable $5 service fee applies. This covers the additional handling, spare return satchel and prepaid Australia Post return label included with your order.
The service is subject to stock availability and may not be available for every product, size or location. Pre-order items are not eligible.
Using the Service
When your order arrives:
1. Try both sizes indoors and take care to keep each item in its original condition.
2. Decide which size you would like to keep.
3. Place the unwanted size in the supplied return satchel.
4. Attach the prepaid return label and lodge the parcel at any Australia Post location within three days of delivery.
The returned item must be unworn, unwashed, unmarked, free from odours and returned with all original tags, accessories and packaging included.
Please avoid contact with makeup, fake tan, food, pets, smoke, perfume or anything else that may mark or affect the garment.
Items Not Returned
The unwanted size must be lodged with Australia Post within three days of delivery unless another arrangement has been approved by us in writing.
If the second size is not lodged within the required timeframe, or is returned worn, damaged, altered, marked or otherwise unsuitable for resale, you may be charged for the additional item.
By selecting the At-Home Fit Service, you authorise Just Suits to charge the original payment method for the additional item where permitted by your payment provider. If we cannot process the charge automatically, we may issue an invoice for the amount owing.
If circumstances outside your control prevent you from returning the item on time, contact us before the deadline so we can review the situation.
Cancelling the At-Home Fit Service
You may request to cancel or remove the At-Home Fit Service before your order has been packed or dispatched.
Once the order has been packed or dispatched, the service fee cannot be refunded because the additional item, packaging and return arrangements have already been prepared.
The At-Home Fit Service does not replace or limit your rights under Australian Consumer Law.
Returns and Faulty Items
Standard returns, exchanges and refunds are governed by our Returns and Exchanges Policy.
Nothing in this policy excludes or limits any rights or remedies available under Australian Consumer Law.
Contact Us
To request a cancellation or ask about a purchase option, email contact@justsuits.com.au with your name and order number.
