Exchange and Returns Policy
Just Suits Returns & Exchange Policy
We hope that you love your new Just Suits clothing.
However if you don't, no stress!
Returns
You can return your items within 14 days of delivery, for a full refund*
Please note that it is the customer’s responsibility to pay for all shipping costs when returning their item/s.
The item must be returned in its original condition, unworn, unwashed, unmarked, no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.
To return, send back items within 14 days of delivery date and keep your tracking number. Then email us with your name, order number, return tracking number.
Return Address
The returned item/s will be sent to Denim Republic (Partner Company):
Shop 103/415 McDonalds Rd, Mill Park VIC 3082
We have the right to refuse a return if a returned item does not meet the above conditions. All refunds are for the item price only and does not include any delivery charges.
Exchanges
We process all exchanges through our partner company, Denim Republic. Exchanges can only be made at the Denim Republic store located in Westfield Plenty Valley, Melbourne within 14 days of purchase.
To qualify for an exchange, the item must meet the following conditions:
- The garment must be in perfect condition, unworn, and able to be resold.
- The original tags must still be attached.
- A valid receipt must be presented.
To initiate an exchange, please email contactus@denimrepublic.com.au with your order details and reason for exchange.
Exchanges e-mail template.
Damages & Issues
We take quality seriously. If your item arrives defective, damaged, or if you receive the wrong product, please contact us immediately at contactus@denimrepublic.com.au so we can evaluate the issue and provide a resolution.
If you receive a defective, damaged, or incorrect item, please contact us within 3 days of receiving your order—or as soon as possible—for the best chance of resolving the issue promptly.
Damages and Issues e-mail template.
Steps to Report an Issue:
- Email us at contactus@denimrepublic.com.au with your order details.
- Provide clear photos of the defect, damage, or incorrect item.
- Include a brief description of the issue.
- Wait for our team to assess and respond with the next steps.
Exceptions / Non-Returnable Items
Certain items cannot be exchanged, including:
- Custom or personalised items.
- Sale items (all discounted purchases are final sale).
- Gift cards.
- Personal care items (e.g., grooming products).
- Hazardous materials (e.g., flammable liquids, gases).
For any questions or concerns regarding our exchange policy, please feel free to reach out to us at contactus@denimrepublic.com.au. We appreciate your understanding and look forward to assisting you.